At ewallet99, privacy is not just a policy on paper — it is a responsibility we take seriously every day. Find out exactly how we collect, use, and protect your personal data in accordance with Malaysia's PDPA standards.
The ewallet99 privacy policy is built on six core principles that ensure your personal data is always protected, used responsibly, and never misused.
All data transmitted between your device and ewallet99's servers is protected by 256-bit SSL encryption — the highest security standard used by financial institutions and major banks in Malaysia.
You have full control over your personal data. At any time, you may request to access, correct, or delete your data — with no charges or complicated procedures.
All data handling practices at ewallet99 are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance reviews to ensure these standards are consistently met.
Ewallet99 has never sold and will never sell users' personal data to any third party for marketing or any other commercial purpose. Your data belongs to you.
Ewallet99 user data is stored in a secure server environment with strictly restricted access. Our systems are regularly tested by independent cybersecurity experts to identify and address any vulnerabilities.
In the event of any data breach that may affect your personal information, ewallet99 will notify you within 72 hours in accordance with the established regulatory guidelines.
This Privacy Policy explains how ewallet99 ("Platform", "we") collects, uses, stores, and protects your personal information when you use the platform, website, or any services offered by ewallet99.
This document applies to all ewallet99 platform users — whether you are simply browsing our website, have registered an account, or are actively using our gaming and payment services. By accessing the ewallet99 platform, you agree to the terms of this Privacy Policy.
We encourage you to read this Privacy Policy carefully and to contact the ewallet99 support team if you have any questions or concerns about your privacy.
Ewallet99 collects users' personal data in several ways — either directly when you provide the information, or automatically as you use the platform. The following are the categories of data we collect:
| Data Category | Information Type | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Registration & KYC |
| Contact Data | Email address, phone number, residential address | Account Registration |
| Financial Data | Bank account details, deposit & withdrawal history | Payment transactions |
| Usage Data | Game history, usage habits, login records | Automatically during use |
| Technical Data | IP address, device type, web browser, operating system | Automatic (cookies & logs) |
| KYC Data | Copy of identification document, verification selfie | Identity verification process |
We do not collect sensitive personal data such as health information, religious beliefs, or political views, except where required by law or for responsible gaming purposes with your consent.
Personal data collected by ewallet99 is used solely for legitimate and transparent purposes. We do not use your data for any purpose not stated in this Privacy Policy:
Ewallet99 takes a strict approach to sharing users' personal data. As a general rule, we do not share your personal data with external parties except in the following limited situations:
All third parties that receive ewallet99 user data are bound by data processing agreements requiring them to maintain security and privacy standards equal to or higher than ewallet99's own.
Ewallet99 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by law:
All data is stored in a secure server environment with strict access controls. Once the retention period expires, data is securely deleted using approved deletion methods.
Ewallet99 implements multiple layers of security to protect your personal data from unauthorized access, loss, or accidental disclosure:
As an ewallet99 platform user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010:
You have the right to request and receive a copy of all personal data held by ewallet99 about you. Requests will be processed within 14 business days.
If the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. This can be done directly through the profile section in your account.
You may request the deletion of your personal data, subject to legal retention obligations that require us to keep certain records for a specified period.
You have the right to object to the processing of your data for specific purposes such as direct marketing. Such requests will be honored within a reasonable timeframe.
You may request your personal data in a machine-readable format (such as JSON or CSV) for transfer to another service provider if needed.
To exercise any of the above rights, contact the ewallet99 Data Privacy Officer team via live chat or our support email. All requests will be processed promptly and at no charge.
Ewallet99 uses cookies and similar tracking technologies to enhance the user experience, analyze traffic, and ensure platform security. The cookies we use fall into several categories:
You can manage your cookie settings through your web browser settings. Disabling certain cookies may affect the functionality of the ewallet99 platform.
The ewallet99 platform is intended for users who are of age 18 years and above only. We do not knowingly collect or process personal data of individuals under the age of 18.
If ewallet99 discovers that personal data of a minor has been collected inadvertently, immediate steps will be taken to delete that data and close the account in question. Parents or guardians who suspect an account has been registered by a minor are encouraged to contact our support team immediately.
The ewallet99 platform integrates with various third-party services to provide payment and gaming functionality. These providers — including payment gateways DuitNow, FPX, Touch 'n Go, Boost, and GrabPay, as well as game providers such as Pragmatic Play and Evolution Gaming — have their own privacy policies.
Ewallet99 only shares the minimum necessary data with these providers to enable the requested transaction or function. All third-party providers are contractually required to uphold data protection standards equivalent to our own.
Ewallet99 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements. The "last updated" date at the top of this document indicates the date of the most recent revision.
When material changes are made to how we handle your personal data, ewallet99 will notify you via an in-platform notification and an email to the address registered to your account. Continued use of the platform after the notice of amendment is given will be considered your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how ewallet99 handles your personal data, please contact us:
Our Data Privacy Officer team is committed to responding to all privacy-related inquiries within 3 business days. For data access or data deletion requests, the process will be completed within 14 business days from the date the request is received.
With industry-standard data protection, full PDPA compliance, and a commitment to transparency, ewallet99 is a platform you can trust completely. Join over 500,000 Malaysian members who play with peace of mind with us.